Shipping Policies
FREE SHIPPING
Below are the free shipping offers on FentyBeauty.com and FentySkin.com.
DOMESTIC
• FREE Standard Shipping for all contiguous USA merchandise orders for active FentyBeauty.com account holders (please allow 4-8 business days for processing and shipping to receive your order). This benefit does not apply to past orders that were placed prior to having an account.
• FREE Standard Shipping for all contiguous USA on merchandise orders $35+ for customers without a FentyBeauty.com account.
INTERNATIONAL: FREE Standard International Shipping on all merchandise orders $75 USD and over.
Please note if your order contains a hazmat item (e.g., Fenty Eau de Parfum, Liquid Killawatt, etc.), US orders must ship via ground Standard Shipping. International orders must ship DHL Express. International shipping rates vary by country and will be determined at checkout.
DOMESTIC SHIPPING COSTS + DELIVERY TIMES
Orders must be placed by 12pm ET to start processing on the same day. Processing time usually takes 1-2 business days. Delivery times are based on orders placed between Monday – Friday.
| Shipping Method | Costs | Total Delivery Time (including processing time) |
| Standard Shipping (Account Holders) | FREE | 4-8 business days (up to 21 days for APO/FPO/DPO Military Addresses) |
| Standard Shipping (Non-Account Holders) | $5.00 USD | 4-8 business days (up to 21 days for APO/FPO/DPO Military Addresses) |
| 2 Day Shipping | $10.95 USD | 3 – 4 business days |
| 1 Day Shipping | $16.95 USD | 2 – 3 business days |
Frequently Asked Questions
Can I purchase products in person?
LUXE by LaLa is exclusively available at LaLa's Salon & Spa located in Pittsburgh, PA. Visit our website for salon appointment availability.
My items arrived damaged, what should I do?
Please contact us immediately, within 48 hours of receiving your order with your order number, via our contact us page. Please note you may need to provide multiple photos of the damaged products.
Do you offer exchanges?
We are unable to offer refunds, returns, or exchanges. all sales are final. Please note, LUXE by LaLa reserves the right to refuse all returns, reshipments, and refunds.
Can I cancel my order?
Unfortunately, we are not able to cancel an order once it has been placed.
